Don’t worry. Bad news is a fact of life in BPO and IT outsourcing projects. Deal economics may go south, assumptions may prove to be...

Supposedly, Dakota Indians passed on the wisdom from one generation to the next that “when you discover that you are riding a dead horse,...

As contract manager in BPO and IT outsourcing deals you inherit the contract that is drafted by legal counsels and the bid team. In my...

Typical BPO and IT outsourcing projects are highly complex. Clients are demanding. Some clients believe I pay therefore I decide. But...

#BPO and #ITOutsourcing deals are managed through scorecards, dashboards etc. with a RAG status (red, amber, green). Especially at the...

Typical #BPO and #ITOutsourcing projects are highly complex. They span multiple client teams, countries, languages and time zones. Those...

Create and maintain a “gift log”. This is a tracker with commercial gestures (absorbing costs, providing discounts etc. that you don’t...

Several years ago I was in a meeting with a new outsourcing client with executives from both the client and my company. This was the...

Did you ask yourself the question recently: “what difference have I made today?”. #Contractmanagement and #outsourcing professionals are...